My original intent was to provide better tools for effective support for the many Pi Network issues. While there are many things that no Pioneer or even the Pi Mods can do anything about, at least we can clarify what can be done and what can't.
The biggest Pi Network support tool I feel is greatly under-utilized is the support portal 'Requests' review page...
https://support.help.minepi.com/servicedesk/customer/user/requests?page=1&reporter=all&statuses=open
I'll try to do screenshots from both my PC and my phone... and, I'll show you how to get there in the replies to this Topic.
Start in the support portal at https://support.help.minepi.com/servicedesk/customer/portals (https://support.help.minepi.com/servicedesk/customer/portals) if you don't know if you have a support portal account.
Notice in the top right corner you will see either a "Log In" button; or a User silhouette icon if you are logged in already.
Click the login button and if it's your 1st time I'd recommend using the email address you registered with Pi Network to avoid confusion but any email you can access may work...
This support account is with atlassian/Jira? support essentially and is separate from your Pi Network account... somewhat..?
After you enter an email address you are taken to the password screen where you can create your support account by using the "Create Password" button if you don't already have a support portal account. Get logged in...
Once you have created and are logged into your support account you'll see a 'User' silhouette icon at the top right and if you click on it you'll get a dropdown menu of options... Click on "Requests"...
When you get to the "Requests" page there are a few options available to Pioneers to ensure that everything possible is available to resolve your issue.
You only want one active ticket for each separate issue, and make sure that active ticket is complete and correct.
Notice the "Show Details" link, and the "Add Comment" text input box at the bottom.
Your options available will vary depending on the situation/status of the ticket.
Phone users should scroll down for the ticket options available.
"Resolve this Issue" should take the ticket out of active status without deleting it. I don't know what "Escalate" really does, but it sounds encouraging doesn't it..? :-\
This support portal "Requests" page is not likely to get you individual responses from the Core Team, BUT, you can see what the status of your tickets are and take some actions to help resolve your problem. I especially recommend this for those with running KYC Grace Period timers to record/document your attempts to resolve those KYC issues.